Terms of Use
Order deadline
Please ensure orders are in by 1pm prior the day before your catering is required.
In the case of an emergency or special circumstances, resulting in a same day/last minute order, we will do what we can to support you using the produce we have to hand and available staff. Always ask - we're here to help!
Changes to orders
Any changes to existing orders must also be finalised by 1pm the day before your event. We will always accommodate changes in catering numbers however penalties may be incurred with a drop in numbers.
Minimum spend
Our minimum order is $100.00 Monday to Saturday.
Sunday and Public Holidays by special arrangement only – minimum spend will be advised.
Office Hours
Our office hours are from 8am to 4pm Monday to Thursday &
8am to 12pm Friday. Our office is not staffed on weekends & public holidays.
Delivery
Our delivery charges can be found here
Weekend orders and public holidays
Saturdays: Delivery Surcharge $10
Sunday & Public Holiday orders: by special arrangement only – minimum spend will be advised.
Delivery times
Delivery times are from 6.30am to 6.30pm Monday to Saturday.
GST
The prices quoted are inclusive of all applicable GST charges.
Cancellations
All cancellations are required in writing - email your cancellations to [email protected]
Cancellation:
Within 7 days - 25% of total invoice.
Within 4 days - 50% of total invoice.
Within 48 Hours - 75% of total invoice.
Within 24 Hours - 100% of total invoice.
Please be aware when ordering that the above will apply.
Price fluctuations
All prices are correct at the current time and are quoted on current costs.
These prices may vary from time to time without notice.
Fresh Catering and Events reserves the right to amend, alter and re-cost the menu at any time.
Payment
First time customers are required to supply their credit card details for all orders.
Please note invoices may change after an event due to staffing hours.
When placing an order online 100% payment will be required to process the order and ensure delivery.
We accept the following payments:
EFT (Electronic Funds Transfer)
Visa, MasterCard & AMEX (surcharges apply)
EFT payments need to be received at least 24 hours prior to delivery of the order.
Approved account/invoice customers have 7 days to complete payment after issue of invoice.
A 10% late fee may be incurred if payment is outside of these terms.
Please download an application form if you would like to have a 7 day account.
Debt collection agencies will be instructed if the debt is not paid.
All debt collection agency fees, costs & interest charges will be incurred entirely by the debtor.
Invoices
We do not split invoices at Fresh Catering and Events however we are happy to send copies of invoices to the involved parties and let you decide who pays.
ABN
Heart in Hospitality Pty Ltd t/as Fresh Catering and Events
ABN: 45 619 619 215
